ManageEngine
ManageEngine ServiceDesk Plus is a web based Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one package. ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base.
ServiceDesk Plus offers inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization.
LiveTime
LiveTime Help Desk provides an enterprise-wide solution for delivering customer service and support. With support for IT Infrastructure Library (ITIL) best practices and a user interface IS team members can have access to audit trails of every case in just a few clicks. With a built-in self-service portal, comprehensive alerting system and knowledge infrastructure, IS staff can focus on solving complex problems and let the system deal with common solutions to everyday problems. LiveTime Help Desk is based on an Internet infrastructure which can be accessed from any browser, with no plug-ins, no client maintenance and no client updates. LiveTime provides pre integration with many third party products, such as Asset Management solutions, and CRM systems.
GoverLAN
GoverLAN is a remote administration, user support and enterprise desktop management suite for Windows NT and Active Directory platforms. It is equally a critical asset for enterprise administrators, system administrators and technical support teams.
The GoverLAN Suite is composed of three main features:
GoverLAN Scope Actions: GoverLAN Scope Actions are a new concept in GoverLAN and represents a major improvement in what GoverLAN has to offer. This new feature empowers you to take control of your machines, users and groups as a whole. Every piece of information, every setting, and every action can now be reported, modified and executed at a scope level.
GoverLAN Administration & Diagnostics: Use GoverLAN to execute real-time remote administration and troubleshooting on your users, computers and groups.
GoverLAN Remote Control: 80% of the GoverLAN Remote Control code has been re-written to provide you with a much faster, more secure remote control feature. Support for clients with multi-monitors has also been added.
:: Company :: PJ Technologies, Inc.
:: URL :: www.pjtec.com
:: Email :: info@pjtec.com
:: Screenshot :: click here
:: Price :: $549.00
