Web Based Help Desk Software
There are many reasons companies have turned to Web-based software in lieu of traditional stand-alone applications. One of the most notable benefits of Web-based software, is of course, the advantages it poses for companies with multiple locations, satellite offices and traveling employees. Web-based applications can be accessed from any place that has an Internet connection.
Web-based software is also much easier to manage in terms of installation and upgrades. Once an upgrade or change is installed on the server, all users have immediate access. There is no need to upgrade individual PC's, and migration issues no longer take up valuable DBA and technician resources. Finally, Web-based applications are much more cost-effective to deploy, as all users are accessing it through a browser. There is also then, no need for testing on different operating systems and hardware/software configurations.
Simplifying Customer Service Tasks
Web-based help desk software uses the power and universality of the Internet to manage and simplify customer service tasks. With our application, managers can have access to real-time customer trends, speed call turnaround and increase customer satisfaction. It also allows users to remotely check ticket progress, submit requests and view service bulletins.
Help Desk was designed to operate as both a stand-alone application or one that is integrated with other Eden, or third party business software solutions. It was developed to align with ITIL® best practices, and can easily be maintained on any J2EE compliant application server, or Eden can host the solution for you. Our Help Desk is user-friendly enough that it rarely requires technical support, but just in case, Eden maintains a staff of highly-trained technicians to answer your questions 24 hours a day.
