A help desk that allows you to provide comprehensive service through a central ticketing system while balancing work flow between your site operators. Some of the features include a powerful email parser for email communication, separate public interfaces, a fully integrated knowledgebase, “Ajax” enabled work flow management features, and live chat integration options.
SupportTrio allows you to easily track, manage, and respond accurately to your visitor’s support queries. It eases your support load and provides better support management. The user and the visitor can track and update support tickets through a centralized location. Ticketing avoids the inherent confusion and pitfalls of email support. The ticket are archived and can be accessed at a later date
